Team Leader: Account Maintenance

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Date: 3 Jul 2025

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To lead the team to ensure an efficient and streamlined service support unit in relation to the account maintenance focusing on sustainable value, optimal productivity and end-to-end customer satisfaction.

Experience

Minimum:

  • 5 years’ experience in a banking environment with some leadership or management experience
  • Leading or providing oversight of a process/detail/administrative team in a regulated environment
  • In an environment which required validating work 
  • Stakeholder engagement

Ideal:

  • 2 – 3 years team leader/ supervisory experience
  • In an environment where FIC regulations are imperatives

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • National Certificate in Commerce or Banking

Qualifications (Ideal or Preferred)

  • Bachelor's Degree in Accounting - Financial Accounting or Banking

Knowledge

Ideal:

  • Financial systems & procedures
  • People management practices and principles
  • Business acumen
  • Stakeholder engagement
  • Banking/ Financial Services landscape and products
  • Customer service principles and practice
  • Business communication and presenting of information
  • Delegation and conflict management

Ideal:

  • Capitec Bank environment and products
  • Rules relating to Bankserv, PCH, SARB and all legislative requirements
  • Computer literacy: MS Office Suite (intermediate), Call Centre system & reporting, BaNCS, Debit Card (Postilian), Credit Card Prime & On-line systems

Skills

  • Planning, organising and coordination skills
  • Attention to Detail
  • Interpersonal & Relationship management Skills
  • Leadership Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.