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Relationship Banker: Merchant Services (Secunda, Mpumalanga)

Date: 12-Jan-2022

Location: Secunda, MP, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on  products.
  • Identify and capitalise on cross and upselling opportunities.

Experience

Min:

  • At least 2-3 yrs. proven experience in a CRM environment.
  • With responsibility for or exposure to cross and upselling
  • Experience in a FMCG, banking or retail environment

Ideal:

  • Providing on-site support and training to external clients
  • Providing on-site technical support/client support within a retail/sales environment

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • Bachelor's Degree in Commerce or Marketing

Knowledge

Minimum:

  • Client relationship and support management principles 
  • Sales and sales optimisation techniques & principles
  • Commercial/business know how (how businesses work.)
  • Engagement/conflict management practices
  • Performance  culture

Ideal:
Knowledge and understanding of:

  • Business banking landscape
  • Business Banking product knowledge
  • Payment solutions environment (merchant services)
  • Stock control
  • Capitec Bank Acquiring product knowledge
  • Basic PC and Microsoft skills

Skills

  • Influencing Skills
  • Planning, organising and coordination skills
  • Commercial Thinking Skills
  • Communications Skills
  • Interpersonal & Relationship management Skills

Competencies

  • Deciding and Initiating Action
  • Deciding and Initiating Action_Acting Decisively
  • Deciding and Initiating Action_Demonstrating Initiative
  • Deciding and Initiating Action_Making Accurate Judgments and Decisions
  • Relating and Networking
  • Relating and Networking_Creating and Maintaining Networks
  • Relating and Networking_Establishing Relationships
  • Relating and Networking_Interacting with People at Different Levels
  • Relating and Networking_Managing Political Situations
  • Persuading and Influencing
  • Persuading and Influencing_Making Convincing Arguments
  • Persuading and Influencing_Making a Strong Impression
  • Persuading and Influencing_Negotiating Agreements
  • Presenting and Communicating Information
  • Presenting and Communicating Information_Communicating Effectively
  • Presenting and Communicating information_Presenting and Public Speaking
  • Analysing
  • Analysing_Critical Thinking
  • Analysing_Evaluating and Implementing Ideas
  • Analysing_Reading Effectively
  • Analysing_Solving Complex Problems
  • Analysing_Testing and Troubleshooting
  • Analysing_Thinking Broadly
  • Analysing_Using Math
  • Analysing_Working with Financial Information
  • Planning and Organising
  • Planning and Organising_Coordinating Project Activities
  • Planning and Organising_Driving Projects to Completion
  • Planning and Organising_Managing Resources
  • Planning and Organising_Prioritising and Organising Work
  • Delivering Results and Meeting Customer Expectations
  • Delivering Results and Meeting Customer Expectations_Championing Customer Needs
  • Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
  • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
  • Delivering Results and Meeting Customer Expectations_Serving Customers
  • Entrepreneurial and Commercial Thinking
  • Entrepreneurial and Commercial Thinking_Controlling Costs
  • Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
  • Entrepreneurial and Commercial Thinking_Leveraging Opportunities
  • Entrepreneurial and Commercial Thinking_Navigating Organisations

Conditions of Employment

  • Clear criminal and credit record