Business Process Engineer

Join Us in Becoming the Best Banking Group in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the role

As a Business Process Engineer, in Client Engagement you are part of a cross-functional delivery team and you will play a key role in shaping the future of Capitec by developing and implementing enterprise-level process architecture solutions that enhance efficiency and support strategic objectives.

You will collaborate across business units to drive capability improvements, support new revenue growth initiatives, and ensure continuous optimization post-project implementation. Additionally, you will translate business needs into actionable requirements for IT system development while leading change management, project planning, and performance measurement.

Duties and Responsibilities

Translating Business Unit Strategy into Business Solutions

• Establish and maintain an in-depth understanding of the Business Unit (BU)’s vision, strategy, objectives, and regulatory requirements.
• Translate the BU’s strategy into business capability requirements to enhance effectiveness.
• Develop target operating models or business models aligned with strategy and compliance needs.
• Analyse and evaluate current business processes to identify improvement opportunities.

Business Solution Design

• Collaborate with stakeholders to develop end-to-end business process solutions.
• Design processes, models, and solutions to address business improvement areas while articulating benefits for end-users.
  • Develop maturity maps comparing business solutions to external market standards.
  • Model business processes using established frameworks and business notation.
  • Apply taxonomy thinking to define value chains and functional activities for solution development.
  • Create client experience journey maps.

Measuring and Maintaining Business Solutions

• Analyse post-implementation performance against agreed benchmarks to ensure benefit realization.
• Conduct root cause analysis to address performance gaps and implement corrective actions.
• Provide feedback on benefit realization through reports and change management communication.
• Offer subject matter input to Product Managers for backlog prioritization discussions.
• Engage with Heads of Departments to ensure business solutions align and integrate with existing processes across BUs.

Stakeholder Engagement

• Build and maintain productive relationships with key stakeholders.
• Collaborate with stakeholders to integrate insights from content, data, build, and reporting perspectives.
• Coordinate internal and external stakeholder deliverables to align with project objectives and deadlines.

Experience

Minimum Experience:

• Minimum of 5 years relevant experience in processing systems, processes, procedures and support in a similar environment
• Proven experience in data analytics, business model design, business process development or improvement, operationalisation of new business process solutions and improvements
• Experience in Six Sigma, Lean, TOC, Business Improvement, Agile

Ideal Experience:

• 5+ years relevant experience in processing systems, processes, procedures and support in a similar environment
• Strategic business case development
• Translating Divisional strategies and regulatory requirements into a business area target operating model
• Management / leadership experience

Qualifications

Qualifications (Minimum)

A relevant tertiary qualification in Engineering or similar

Qualifications (Ideal or Preferred)

A relevant qualification in engineering or Information Technology

Knowledge

Minimum:

• Lean way of work principles
• Business Change Life Cycle and change management principles  
• System Development Life Cycle
• Project Management Lifecycle                                                 
• Agile Way of Working Practices   
• Quality Management 
• Risk & Issue Management 
• BABOK, SOA,TOGAF, ARCHIMATE
• Developing a business case
• Client experience / client journey mapping
• Process frameworks (Strategy, Planning, HR, Finance, Marketing, Sales, Assets, Procurement, Production)
• Process Simulation Modelling
• Financial Modelling                                                          

Ideal:

• Banking processes and procedures
• Banking systems: Banking System, SBL, Horizon, STrack, Postilion, etc.
• In-depth knowledge of Capitec Products
• Data and trend analysis 

Skills

Conditions of Employment