CRM Architect II

Date: 19 Jul 2024

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Join Us in Becoming the Best Bank in the World

Join Our Team as a CRM Architect II!


Are you ready to bring your technical prowess to the forefront of client engagement? We're seeking a CRM Architect II to be our go-to expert in crafting unforgettable client experiences. If you're passionate about data, systems, and engineering, and have a flair for turning concepts into reality, this is the role for you!


About the role:

  • Applying your 2-3 years of technical CRM experience to enhance client relationships.
  • Designing and building CRM solutions that bring communication programs and campaigns to life.
  • Collaborating with various stakeholders in a dynamic, Agile environment.
  • Utilizing your 1-year experience with Salesforce Marketing Cloud and/or other CRM platforms.

What you will bring:

  • Minimum of 2 years in customer engagement (CE) or business engineering.
  • Familiarity with Salesforce Marketing Cloud, Salesforce CRM, process engineering, and analytics.
  • A relevant certification in Salesforce and a tertiary qualification in Information Technology
  • Bonus: Honours Degree in Information Technology or a related field.

What you will be doing:

  • Expertise in AI modeling, digital channel development, and integration.
  • Hands-on experience in technical CRM program building.
  • Knowledge of CX or CE journey mapping.

Ready to revolutionize client engagement? Apply now and let's build exceptional experiences together!

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.