Lead: Capitec Connect

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Date: 30 Apr 2026

Location: Stellenbosch, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

To support the organisation’s objectives by planning, delivering and optimising initiatives for a designated portfolio that deepens existing client engagement, drives product and service uptake and support acquisition and onboarding of new clients.
To understand the business plan, client behaviour, service provision and design performance‑based interventions and coordinate communication and enablement activities across the appropriate channels.

Experience

  • 3–5 years’ experience coordinating or managing client or employee facing initiatives across multiple channels (e.g., branches/contact centres, app/web, direct communications), including planning, execution, tracking, and reporting.
  • Hands on audience segmentation and list/dataset management (privacy aware), and experience producing post initiative performance analyses (conversion, adoption, retention, engagement).
  • Working with agencies/vendors (briefing, SLAs), and internal enablement teams (e.g., training/L&D, studio, digital, CE/CX).

Ideal:

  • Financial services or other regulated industry experience (banking, insurance, telco, healthcare) with compliance aware execution.
  • Exposure to product launch/rollout and journey enablement with CX/Operations (e.g., UAT, quality checks, staff enablement), campaign management
  • Evidence of continuous improvement (A/B tests, multivariate tests, experiment logs) and closing the loop with stakeholders via insights and actions.

Qualifications (Minimum)

  • Bachelor's Degree in Business Management or Marketing

Qualifications (Ideal or Preferred)

    Knowledge

     
    • Agile/iterative delivery (sprint planning or Kanban), issue/bottleneck management, dependency tracking.
    • Stakeholder management across product, operations, L&D, digital, and analytics.
    • How branch/contact centre/app/web/direct channels operate; strengths, constraints, and the handoffs between them.
    • Reporting & dashboards: building/readability, interpreting variance, diagnosing root causes, turning insights into backlog items.
    • Basic product management concepts: value proposition, positioning (client appropriate language), pre go live checks (UAT, QC of content and flows).
    • Data, Measurement & Insight
    • Privacy & data protection in a South African context (e.g., POPIA) and internal information governance standards.
    • Conduct risk and treating customers fairly principles in client communication.

    Skills

    • Analytical Skills
    • Attention to Detail
    • Communications Skills
    • Computer Literacy (MS Word, MS Excel, MS Outlook)
    • Planning, organising and coordination skills
    • Problem solving skills

    Conditions of Employment

    • Clear criminal and credit record

    Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.