Lead: Client Engagement

Join us in becoming the best banking group in the world!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who we are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why choose us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the role

As the Client Engagement Lead, you will play a key supporting role in driving the operational efficiency and delivery of Client Engagement initiatives. You’ll work closely with the CE Manager to coordinate day-to-day tasks, manage content within Studio, and support data gathering and stakeholder testing activities. In addition to ensuring seamless project execution alongside CRM Architects, you’ll also help manage stakeholder relationships and track progress across initiatives. This role requires strong coordination skills, attention to detail, and the ability to step in for the CE Manager when needed—making it ideal for someone who thrives in a fast-paced, collaborative environment.

Experience and knowledge

• 5+ years of experience in client engagement, marketing operations, or a similar role.
• Proven experience in managing stakeholders and coordinating tasks across multiple teams.
• 5+ Experience working Salesforce Marketing Cloud or similar CRM platforms.

Qualifications (ideal or preferred)

• Certification in Project Management
• Diploma in Marketing or Business Management

Knowledge

• Strong knowledge of CRM platforms such as Salesforce and AWS Data technology.
• Understanding of CE marketing strategies and content management systems (e.g., Studio).

If you are interested in being part of this dynamic team, on a mission to build the best financial services group in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Conditions of Employment