Learning and Development Manager - Shared Services

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Date: 5 Mar 2026

Location: Stellenbosch, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Join Us in Becoming the Best Bank in the World!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow

About The Role

Reporting to the Head of Learning & Development, this is where strategy meets spark.

Within Capitec’s Shared Services ecosystem, you’ll act as a capability architect - connecting teams, challenging thinking, and building what the business needs next. As L&D Manager, you’ll identify critical capability gaps, align learning to the broader people strategy, and turn strategic priorities into high-impact, measurable learning experiences.

This is not a maintenance role - it’s a build, shape, and leapfrog role. The pace is fast, the expectations are high, and the opportunity to create real impact is significant. In short: you make learning matter - and make it stick.

What You Will Be Doing

Lead End-to-End Learning Enablement

  • Translate business strategy into capability roadmaps and scalable learning pathways.
  • Identify future-fit capabilities for an AI-enabled organisation and measure impact beyond completion.

 

Build and Embed Functional Skills Academies

  • Design and operationalise scalable functional academies across Shared Services, defining critical skills frameworks and proficiency levels.
  • Co-create learning journeys with subject matter experts to enable reskilling, upskilling, and internal mobility aligned to workforce planning.


Elevate Compliance Learning to Drive Behavioural Impact

  • Transform mandatory learning into practical, engaging interventions that drive understanding, behaviour change, and accountability.
  • Partner with Risk, Compliance, and business leaders to ensure alignment, effectiveness, and measurable impact in a regulated environment.


Partner Strategically with HR Business Partners & Leaders

  • Collaborate with HRBPs and Shared Services leaders to diagnose capability gaps and translate business challenges into high-impact learning solutions.
  • Act as a trusted advisor, influencing leaders to co-own capability development while providing insights and analytics to inform talent and performance decisions.


Design Bespoke, Business-Driven Learning Solutions

  • Move beyond one-size-fits-all programmes to design tailored, high-impact interventions that address specific business needs.
  • Delivering blended, digital-first, scalable solutions that respond rapidly to evolving priorities in a high-growth environment, and facilitate strategic workshops and leadership engagements where required

 

Enable a Skills-Based, AI-Driven Learning Ecosystem

  • Transition the learning portfolio from program-based delivery to skills-based enablement by identifying digital, data, and AI capability gaps and designing targeted solutions.
  • Leverage learning analytics to inform strategic decisions, demonstrate impact, and continuously evolve the ecosystem to remain future-fit.

 

Leading Learning Teams

  • Inspire and guide learning partners and learning experience designers to create human-centered, scalable solutions that make work and learning feel smarter and easier.

 

Enterprise Leadership & Transformation

  • Drive learning strategies that support big-picture transformation, helping teams embrace new ways of working with confidence.

 

 Change Management

  • Blend structured change principles with real-world thinking to create lasting shifts in behavior and performance.

 

Onboarding & Foundations

  • Build and own an enterprise onboarding framework that accelerates ramp-up, ensures early performance, and helps new hires feel culturally connected from day one.

 

Budget Ownership

  • Managing and optimizing the L&D budget to ensure strategic and commercial alignment. 

What We Are Looking For

A seasoned L&D professional who:
  • Has led large-scale capability or learning transformation.
  • Has experience building skills frameworks or academies.
  • Understands operating in regulated environments.
  • Is commercially astute and outcome focused.
  • Thrives in fast-paced, high-growth contexts.
  • Can build structure while navigating ambiguity.
  • Is confident influencing senior stakeholders.
  • Challenges legacy approaches and builds for scale.

What Success Looks Like

  • Functional Skills Academies embedded and delivering measurable value.
  • Compliance learning driving behaviour change and strengthening risk culture.
  • Clear skills pathways enabling agility and redeployment.
  • Leaders actively owning capability development.
  • Learning investments directly linked to business performance outcomes.
  • Talent and Succession Benchstrength and Diversity in Shared Services.

Qualifications

  • A relevant tertiary qualification in Human Resources or Industrial/Organisational Psychology.

Why This Role Matters?

We are not incrementally improving learning.
 
We are redefining how capability is built in a digital-first, AI-enabled organisation.
 
If you want to:
• Build rather than maintain,
• Influence at a strategic level,
• Create measurable business impact,
• And lead capability transformation at speed and scale,
 
This role is for you.

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.