Manager: Funeral Insurance Claims

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Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the role

As the Manager: Funeral Insurance Claims, you will oversee funeral claims processing, ensuring operational efficiency and regulatory compliance. Extensive experience in long-term and funeral insurance is essential, with a strong focus on the Policyholder Protection Rules (PPR) Rule 2A and Rule 17. Your role involves leading a team, optimizing claims processes, and ensuring fair, efficient outcomes that meet industry standards. This position is critical in driving innovation, enhancing client experience, and ensuring compliance, while fostering a high performing, engaged team.

What you will be doing:

To manage the Funeral Claims function and team:

• • To innovate and drive the assessment of funeral claims
  • So that all funeral claims are assessed effectively and efficiently by the team, ensuring optimal management of the function and business

Key Performance Areas:

• General management of the funeral claims processing and disputes function
• Operational management and delivery
• Process development and innovation
• People / Team Management
• Relationship and stakeholder Management

Minimum:

• 8+ years’ experience in insurance, banking or financial services
• Including at least 3 years’ experience of funeral insurance claims assessment
• At least 2 years’ experience leading or managing a team in a mid to senior role

Qualifications (Minimum)

Relevant Tertiary Qualification

Qualifications (Ideal or Preferred)

Honours Degree in Business Management or Related

Knowledge:

Minimum:

• Detailed working knowledge on elements, application and best practices in relation to Rule 2A and 17 of the Long-Term Insurance Act Policyholder Protection Rules
• Life insurance industry, products, processes
• People/team management practices and principles
• Business and commercial awareness and thinking
• General operations management practices and principles
• Change management and business communications
• Application of PPR rule 2A

Ideal:

• Stakeholder management practices
• Project management methodology

Conditions of Employment