Manager: Retail Bank Card Payments Operations

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We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 
 

About the role

Play a pivotal strategic leadership role in shaping and executing card’s strategic vision by focusing on process, quality, implementation and governance of the card ecosystem while keeping abreast with the competitive landscape and emerging trends.
Apply a blended skill set of operations and cardholder experience expertise that will be critical for creating, managing, executing and measuring the cardholder experience strategy of the card division.
Enhance cardholder experience for Capitec Retail clients through:

• Managing the execution of the Card Payment Operations strategy
• Operationalizing card payment processes 
• Driving operational efficiencies and improvements
• Represent card operations with stakeholders in Capitec Retail  

Lead and manage the Retail card operations team, accountable for optimizing functional performance through business planning, budgets, goals and metrics, people, standards, principles and processes.
 

What you will be doing:

Managing the Execution of the Card Payment Operations Strategy:

• Oversee the implementation and execution of our card payment operations strategy to ensure seamless and efficient processes

Operationalizing Card Payment Processes

• Develop and refine card payment processes to ensure they are effective and user-friendly for our clients.

Driving Operational Efficiencies and Improvements:

• Identify opportunities for operational improvements and implement strategies to enhance efficiency and effectiveness.

Representing Card Operations with Stakeholders in Retail Banking:

• Act as the primary representative for card operations, engaging with stakeholders to ensure alignment and address any concerns or opportunities.

Leading and Managing the Business Bank Card Operations Team:

• Lead a dedicated team, optimizing their performance through effective business planning, budgeting, goal setting, and metrics.
• Ensure adherence to high standards, principles, and processes to achieve optimal functional performance.

Minimum Experience

• Bachelors Degree in Commerce or Business Management
• 5 years general operational experience in a card / payment operations environment
• Previous leadership / ownership experience
• Proven experience of using influence and relationships to drive and achieve objectives. 

Ideal:

• 5+ years general operational experience in a card / payment operations environment
• Specific card payments experience
• Previous supervisory experience
• Experience in Capitec Bank.
• Data and analytics
   

Knowledge

Minimum:

• Card operations and processes
• General payments landscape / industry
• Legislation and regulation and the implications thereof on the payment industry;
• Banks Act & regulations
• NPS Act and Directives
• Exchange Control and regulations 
• Payment Association rules
• Payment systems operators (PSO)
• Commercial, business, banking and financial principles and practices. 
• Payments related technology and management systems.
• General business practices and acumen 
• Governance and risk management principles
• Integration of business products, processes, policies and systems
• Quality principles and practice

Ideal:

• Business banking card products
• Card holder experience principles
• Building and developing effective teams.

Skills

Conditions of Employment