Manager: Website Marketing

Join Us in Becoming the Best Banking Group in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the role

To be responsible for the tactical, operational, day to day management of the website marketing function, ensuring alignment with broader departmental goals and business objectives; planning, team leadership and quality assurance, while overseeing the delivery and direction, governance, and performance of Capitec’s Group websites.

To interpret the department business plan and drive website marketing innovation, operational excellence and alignment with Capitec’s brand and digital engagement strategy.

Key Performance areas:

Lead contribution and responsibilities

• Website general management; planning and standards  
• Operational management
• People/ Team management
• Technical/ functional responsibilities

Function/ role specific

• Collaborate with the Head of Department to shape and contribute to the department’s strategic direction, functional plans, budgets, and performance goals.
• Responsible for operationalizing and implementing the business plans through a departmental operating model and managing the planning, execution and delivery thereof.
• Oversee the planning and end-to-end execution of website operations; content strategy, CMS optimization (Optimizely), metadata, schema, and integrations, ensuring alignment with campaign objectives, timelines, and resource availability and optimise the allocation of resources, including budget management; track budget spend and flag variances or optimisation opportunities, ensure adherence to financial processes and approval workflows and support the preparation of strategy, budget reports and assist with financial reviews.
• Make optimisation and improvement recommendations and collaborate with other functions to leverage opportunities (inc. technology, systems and data) to enhance and optimise delivery.
• Responsible for  accuracy, consistency and brand alignment across all digital properties, including Google My Business and SEO. Lead cross-functional teams in the delivery of website-related projects.

• Responsible for implementation of effective channels to ensure team communication and understanding of departmental processes, standards and quality assurance and achievement of targets/SLA’s
• Accountable for management of the team; capacity, headcount management, recruitment, development, talent reviews, succession, goal planning and performance management.
• Manage the evolution of Capitec’s online presence, ensuring it reflects world-class standards in SEO, usability, accessibility, and service design.
• Oversee the development and implementation of digital product features and services informed by customer insights and market trends.

Our ideal candidate has:

• 7+yrs  experience in a digital environment, with at least 3 years experience of leading or managing people and preferably within a corporate or agency environment, including:
• Proven experience in leading creative teams and managing complex website projects.
• Website development, maintenance and communications

Qualifications (Minimum)

• A relevant degree in Bachelor's Degree in Social Science or Project Management

Qualifications (Advantageous)

• Ideally: A postgraduate qualification in Business Management, Leadership, or Strategic Communications is advantageous, and/or certifications in project management (e.g., PMP, Agile)

Skills:

• Website general management; planning and standards
• Operational management
• People / Team Management
• Technical/functional responsibilities
•  

 If you are interested in being part of this dynamic team, on a mission to build the best financial services group in the world through unlocking the potential of its people, please apply. We would love to hear from you!