Officer: Market Conduct Oversight
Date: 24 Apr 2025
Location: Stellenbosch, Western Cape, ZA
Company: Capitec Bank Ltd
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- Manage and ensure Capitec’s compliance to relevant legislations and internal policies through identifying, mitigating and controlling risks in an allocated area of accountability.
Experience
MINIMUM:
- 3 Years’ long term / short-term insurance experience, of which one year has to be in a FAIS Representative capacity.
- Client service experience
IDEAL:
- 3+ Years’ long term / short-term insurance experience, of which one year has to be in a FAIS Representative capacity
- Experience in a position working with senior stakeholders
Qualifications (Minimum)
- A relevant tertiary qualification
- FAIS accredited as Key Individual and approved by FSCA
Qualifications (Ideal or Preferred)
- A relevant post-graduate qualification
Knowledge
MINIMUM:
- Customer care and service protocol knowledge
- Basic regulatory knowledge
- Business and commercial awareness
- Insurance Industry (Long- and short term insurance)
- Risk Industry
- Banking Industry
- Dispute resolution (complaints management)
- Knowledge of FAIS, National Credit Act, Conduct Standards for Banks etc.
IDEAL:
- Long-term insurance
Skills
- Attention to Detail
- Communications Skills
- Influencing Skills
- Interpersonal & Relationship management Skills
- Planning, organising and coordination skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.