Process Engineer

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and can grow.

About The Role

• Developing and optimizing business processes to ensure the accuracy and quality of client information.
• Tracking and managing the client's risk status, KYC status, and other relevant information to make informed decisions about product offerings.
• Ensuring that client information is up-to-date and accurate across different business contexts, including retail, business banking, and insurance.
• Handling ongoing due diligence, enhanced due diligence, and client offboarding processes.
• Designing client experiences to optimize data quality and reduce friction in updating client information, particularly through digital channels like apps.
• Understanding and mapping business processes from a client's perspective and working backwards to solve problems.
• Communicating ideas clearly to stakeholders and making decisions based on detailed analysis and understanding of complex client relationships.

Our Ideal Candidate

• At least 5 years of experience in business process engineering
• A background in engineering, preferably industrial engineering or any other relevant engineering qualification.
• A proven track record of understanding and solving complex business problems, particularly from a client's perspective.
• Experience in creating personalized client experiences and understanding the importance of a unified view of the client.
• The ability to map business processes and work backwards from the client's perspective.
• An understanding of data structures and how data flows through different systems, although a deep data background is not essential.
• Experience in customer relationship management (CRM) systems and the importance of maintaining accurate client data.
• A focus on creating better client experiences and offers by ensuring up-to-date client information.

Minimum Education

• Grade 12 National Certificate/Vocational
• A relevant engineering qualification, preferably in industrial engineering or any other engineering discipline.

Skills

• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

Condition of Employment

• Clear criminal and credit record

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals