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Specialist: Digital Communications

Date: 02-Apr-2021

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To understand the social media platform landscape and technologies in order to drive growth of social media channels proactively, continually looking for opportunities and trends in order to deliver world-class work



  • 2-5 years’ experience working within a corporate Marketing / Communications environment or agency, of which;
  • 3 years’ experience in corporate Social Media profile management


  • Previous work experience in Social Media Strategy Development, Social Media Community Management and Customer Relations  
  • Previous Corporate Financial services experience 
  • Previous work experience working on multiple client (if at agency)

Qualifications (Minimum)

  • A relevant degree in Marketing or Digital Communications

Qualifications (Ideal or Preferred)

  • Post Graduate Diploma in Communication or Marketing



Knowledge of:

  • Current affairs
  • Communication (Messaging, tone etc)
  • Social Media platforms (i.e. Twitter, Facebook, Instagram, Youtube)
  • Online community management
  • Social media ORM & Reporting (i.e. BrandsEye, Meltwater, Conversocial)
  • Social Advertising tools (Facebook Business Manager, Twitter Ad, etc)
  • Social media crisis management


Knowledge of:

  • Financial services 
  • Integrated social / digital marketing
  • Digital media or ad operations
  • Social media technology developments
  • Digital advertising


  • Communications Skills
  • Planning, organising and coordination skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Analytical Skills
  • Strategic Thinking Skills
  • Attention to Detail
  • Business writing skills


  • Creating and Innovating
  • Applying Expertise and Technology
  • Formulating Strategies and Concepts
  • Coping with Pressures and Setbacks
  • Delivering Results and Meeting Customer Expectations
  • Deciding and Initiating Action
  • Analysing
  • Learning and Researching
  • Presenting and Communicating Information
  • Writing and Reporting

Additional Information

  • Clear criminal and credit record
  • A valid driver's license and own vehicle is required
  • Contactable via own mobile phone
  • Willingness to work or be available overtime and / or weekends if required
  • Willing and able to use own home as a formal office / base of operations (including space for ad hoc storage of paperwork, stock, etc.)
  • Required to be available after hours in case of emergency


Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals


For further information regarding this job posting, please contact the Capitec Talent Acquisition Specialist:

Cleo Tammy Hendricks