Systems Analyst: Service Management Systems

Date: 12 Jul 2024

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • Interpret specifications to build systems solutions to support business processes, aligned with relevant internal and external governance
  • Design, develop and maintain automation and integration solutions in accordance with specific business requirements and IT drivers
  • Provide technical system support and liaise with system vendors to ensure timely resolution of escalated technical issues



  • 5-6 years’ experience in Systems Design and Analysis
  • 2-3 years’ experience in Systems and Data Integration using a combination of the following platform solutions
    • Transact-SQL
    • PowerShell
    • JavaScript


  • 2-3 years’ experience in a Systems Analysis Role


Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • A relevant qualification in Information Technology

Qualifications (Ideal or Preferred)

  • Certification in ITIL
  • A relevant qualification in Project Management


Advanced knowledge and understanding of

  • Automation using PowerShell
  • Querying Data with Transact-SQL
  • Programming with JavaScript
  • Systems Implementation and Technical Systems Support
  • Vendor Liaison and Management


  • Jira Core
  • Confluence
  • Advanced knowledge and understanding of
  • Systems Analysis Methodologies
  • ITIL Principles and the application thereof

Solid understanding of:

  • Banking systems
  • Banking business models
  • Best practices for Quality Assurance (QA)


  • Communications Skills
  • Facilitation Skills
  • Presentation Skills
  • Interpersonal & Relationship management Skills
  • Project Management Skills (Methodolgy Specific)
  • SQL Skills
  • Web Services
  • XML
  • PowerShell
  • JavaScript
  • Analytical Skills
  • Problem solving skills
  • Attention to Detail

Conditions of Employment

  • A valid driver's license and own vehicle is required
  • Contactable via own mobile phone
  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.