Systems Support Analyst II

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs.We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow

Purpose Statement

• Co-ordinate, investigate and provide timely feedback on incoming technical queries received from various departments within the contracted service level agreement.
• Oversee/implement small system and/or operational improvements resulting from user and client queries

Education (Minimum)

Knowledge and Experience

Experience:

• 2+  years experience in relevant systems support, administration and/or analysis

Knowledge:
Minimum:

• Basic knowledge & understanding of:
  • Computer Systems (specific systems relevant to specific team)
  • Any Databases experience and Query language i.e. SQL - My SQL and Microsoft SQL server

Ideal:

• Working knowledge of: 
  • IT systems development processes
  • Experience in scripting languages e.g. Python 
  • ATM Experience either from a hardware or software perspective
  • Experience working with ATMs, either on the hardware or software side, would be an added advantage.
  • An understanding of ATM systems and their internal workings would be ideal. From a software perspective, experience with terminal driver applications (e.g. Postilion ATM Application) would be advantageous.
  • Proficiency in network protocols (TCP/IP, SFTP), and operating systems (Windows/Linux)
  • ITIL Principles and the application thereof
  • Understanding of: 
  • Banking systems
  • Banking business models
  • Best practices for Quality Assurance (QA)

Additional Information